Request for Refund
Refund Terms and Conditions:
  • There is a 30 day refund policy for OmniTrader and VisualTrader software only
  • It does not include educational material or special bundled software or data included in any offer and excludes any outgoing handling costs and is less a return administration fee of  10% of the original order price, which covers exchange costs and admin fees.
  • The 30-day return period begins on the date the licence key is sent to the customer
  • The return will not be granted until we have had the opportunity to discuss your concerns
  • On return all licence keys will cancelled by Nirvana and you should uninstall the software from your computers. The software will not be able to be run once cancelled.

Please email us to request a refund